♦ The ability for any organization to have its own e-learning platform to support, educate and train staff, students or customers worldwide
♦ Fully customizeable to suit your requirements
♦ Turnkey delivery, fully supported and maintained on your behalf
♦ Secure distribution and management of your ”in house” confidential digital content including all types of documents
♦ Publishing and distributing documents that you wish to securely control to third parties (clients and contractors)
♦ Ensures that no staff member forgets any tasks
♦ With comprehensive features that allow managers to assign tasks and allocate time based deadlines and time allocations, you and your team can stay on track and never miss a deadline
♦ Track output generated by each member
♦ Organizations that wish to cost effectively service clients via Live Chat as opposed to an expensive telephone call centre. One operator can service up to 12 people simultaneously, as opposed to a live call operator that can only attend to one at a time. Easy transferring of chats whilst in session and great referencing tools make accessing trancripts easy.
♦ Emailed support tickets are automatically created allowing for easy tracking by your team and customers.
♦ Emails (tickets) can be assigned to any operator ensuring no email goes unanswered
♦ Comprehensive reporting allows for high delivery standards and constant improvement