Internet Based Software

Helpdesk software suite including live chat support and
email ticketing

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Benefits include:

♦ Organizations that wish to cost effectively service clients
via Live Chat as opposed to an expensive telephone call centre. One operator can service up to 12 people
simultaneously, as opposed to a live call operator that can only attend to one at a time. Easy transferring of chats whilst in session and great referencing tools make accessing transcripts easy

♦ Emailed support tickets are automatically created allowing for easy tracking by your team and customers

♦ Emails (tickets) can be assigned to any operator ensuring no email goes unanswered

♦ Comprehensive reporting allows for high delivery standards and constant improvement for your customers

“Workplace task management software to track and improve
productivity for organizations

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Benefits include:

♦ Ensures that no staff member forgets any tasks

♦ With comprehensive features that allow managers to
assign tasks and allocate time based deadlines and time allocations, you and your team can stay on track
and never miss a deadline

♦ Track output generated by each user and maximize each one’s
profit contribution

♦ Control the biggest theft problem in the workplace today; the “theft of time